The Warehouse Booking System project focused on transforming a manual, error-prone goods-in process that relied on handwritten notes and Excel sheets. The goal was to create a centralized, user-friendly digital system to manage warehouse bookings efficiently. By introducing real-time visibility and structured workflows, the new system aimed to reduce administrative burden, minimize booking conflicts, and support both single and recurring bookings—ultimately improving coordination across multiple warehouse roles and locations.
Role
Lead UX Designer
Skills
UX Design
Outcome
Faster booking time, fewer errors and positive feedback from warehouse staff
Date
2023
Process I joined the squad after an initial MVP had been developed, collaborating closely with warehouse staff to refine and optimize the system. Through on-site observations and user interviews, I mapped existing workflows and identified key challenges, including booking conflicts, lack of mobile access, and time wasted on manual data entry. I designed and iterated wireframes and prototypes in alignment with our enterprise design system to ensure consistency. Working iteratively with stakeholders and end users, I incorporated usability feedback - focusing on clearer slot visibility, smoother recurring bookings, and error prevention - to make the system more intuitive and efficient.
Outcomes The redesigned Warehouse Booking System reduced booking times from an average of seven minutes to just two, cutting administrative work by 75% and significantly reducing booking errors. Warehouse teams reported that the system felt more efficient, reliable, and easy to use. Beyond efficiency gains, the project strengthened staff confidence in digital tools and demonstrated how user-centered design can streamline complex operational processes in a fast-paced warehouse environment.
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