H&B was using handwritten notes and Excel sheets to manage the warehouse goods-in process. I joined the squad when a basic MVP version of a new system had been created, working closely with warehouse staff. I helped to refine it and integrate user feedback to optimise it, as well as using a design system to keep it consistent with all enterprise systems.
👥 Users
‣ Warehouse office-based staff managing bookings
‣ Floor staff checking schedules
‣ Forklift drivers loading goods in
🎯 Goals
‣ Replace Excel with a user-friendly system
‣ Reduce admin time and manual errors
‣ Support single + recurring bookings
‣ Enable real-time visibility across locations
🔍 Research
‣ Reviewed current workflows
‣ Conducted user interviews and on-site observations
‣ Identified key pain points: booking conflicts, lack of mobile access, time wasted on manual entries
✏️ Design & Iteration
‣ Created wireframes and prototypes aligned with user needs
‣ Validated designs with stakeholders and warehouse staff
‣ Iterated on usability feedback: slot visibility, recurring booking ease, and error prevention
🚀 Results
‣ Faster booking (from average 7 mins to 2 mins per booking)
‣ Less admin time (cut by 75%)
‣ Fewer booking errors
‣ Positive feedback from staff: more efficient, easier to use
✅ Impact
The Warehouse Booking System significantly improved daily operations, reduced friction, and boosted staff confidence - demonstrating the value of user-centered design in complex, fast-moving environments.
H&B was using handwritten notes and Excel sheets to manage the warehouse goods-in process. I joined the squad when a basic MVP version of a new system had been created, working closely with warehouse staff. I helped to refine it and integrate user feedback to optimise it, as well as using a design system to keep it consistent with all enterprise systems.
👥 Users
‣ Warehouse office-based staff managing bookings
‣ Floor staff checking schedules
‣ Forklift drivers loading goods in
🎯 Goals
‣ Replace Excel with a user-friendly system
‣ Reduce admin time and manual errors
‣ Support single + recurring bookings
‣ Enable real-time visibility across locations
🔍 Research
‣ Reviewed current workflows
‣ Conducted user interviews and on-site observations
‣ Identified key pain points: booking conflicts, lack of mobile access, time wasted on manual entries
✏️ Design & Iteration
‣ Created wireframes and prototypes aligned with user needs
‣ Validated designs with stakeholders and warehouse staff
‣ Iterated on usability feedback: slot visibility, recurring booking ease, and error prevention
🚀 Results
‣ Faster booking (from average 7 mins to 2 mins per booking)
‣ Less admin time (cut by 75%)
‣ Fewer booking errors
‣ Positive feedback from staff: more efficient, easier to use
✅ Impact
The Warehouse Booking System significantly improved daily operations, reduced friction, and boosted staff confidence - demonstrating the value of user-centered design in complex, fast-moving environments.
H&B was using handwritten notes and Excel sheets to manage the warehouse goods-in process. I joined the squad when a basic MVP version of a new system had been created, working closely with warehouse staff. I helped to refine it and integrate user feedback to optimise it, as well as using a design system to keep it consistent with all enterprise systems.
👥 Users
‣ Warehouse office-based staff managing bookings
‣ Floor staff checking schedules
‣ Forklift drivers loading goods in
🎯 Goals
‣ Replace Excel with a user-friendly system
‣ Reduce admin time and manual errors
‣ Support single + recurring bookings
‣ Enable real-time visibility across locations
🔍 Research
‣ Reviewed current workflows
‣ Conducted user interviews and on-site observations
‣ Identified key pain points: booking conflicts, lack of mobile access, time wasted on manual entries
✏️ Design & Iteration
‣ Created wireframes and prototypes aligned with user needs
‣ Validated designs with stakeholders and warehouse staff
‣ Iterated on usability feedback: slot visibility, recurring booking ease, and error prevention
🚀 Results
‣ Faster booking (from average 7 mins to 2 mins per booking)
‣ Less admin time (cut by 75%)
‣ Fewer booking errors
‣ Positive feedback from staff: more efficient, easier to use
✅ Impact
The Warehouse Booking System significantly improved daily operations, reduced friction, and boosted staff confidence - demonstrating the value of user-centered design in complex, fast-moving environments.
